Refund & Cancellation Policy

Last updated: October 2026

We want booking a class to feel risk-free. Here's exactly what happens if plans change.

If you cancel a class

• Standard policy: cancel more than 24 hours before the class starts for a full refund. Cancellations within 24 hours of the start time aren't refunded.
• Teacher-specific policy: some teachers set their own cancellation window, for example a full refund up to a certain number of hours before class and a 50% refund after that. If a class has its own policy, it's shown on the class page before you book, and it applies instead of the standard policy.

If the teacher cancels or doesn't show up

You're refunded in full. For a teacher no-show, you can choose a refund to your original payment method, or Kalvi Studio credits worth the full amount plus a 7.5% bonus.

If you weren't happy with a class

Within 24 hours after a class ends, you can request a satisfaction refund. This is issued as Kalvi Studio credits worth the amount you paid plus a 10% bonus.

How refunds are paid

Card refunds go back to your original payment method through Stripe and usually appear within 5–10 business days, depending on your bank. Credits are added to your Kalvi Studio account straight away and can be used for any class.

Need help?

Email support@kalvistudio.com with your booking details and we'll sort it out.